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Home Investment How Leroy Merlin Turned WhatsApp Into a CX Lifeline

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How Leroy Merlin Turned WhatsApp Into a CX Lifeline

September 15, 2025

Customer expectations are rising fast. They expect real-time answers on the channels they already use every day. In South Africa, that channel is WhatsApp, says CX Experts and The Messenger Network.It’s no coincidence that Zendesk Presents: South Africa, taking place in September, sharing practical and modern ways to transform customer service — from AI-powered automation…

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